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Knowledge

Content Strategy, Knowledge Management, Taxonomy, Information Architecture, UX Writing, Tailored Research, Training, Copy Editing, Digital Asset Management, Style guides (AP, MLA)

Tech

Microsoft Office 365, Google Suite, WordPress, Jira, Confluence, CMS, Slack, WebEx, Teams, XML, DITA, HTML, Tableau, Oxygen

Employment

Principal Jane of All Trades
2016 – Present

  • Curated and wrote content for multiple platforms and audiences according to company style, best practices, and tone
  • Managed social media and WordPress blogs (.org and .com)
  • Focused on content creation meeting best practices including utilizing SEO and findability for targeted audiences
  • Created prompts and summaries for generative AI tools
  • Ensured content met business objective and goals along with consistency across company properties
  • Worked closely and collaborate with other project team members, subject matter experts, and leads including other internal consultants, process owners, facilitators, and curriculum owners
  • Employed and data validation quality assurance and quality control reviews
  • Collaborated with the corporate archivist, processing archivist, and IT to identify problems, troubleshoot, fix and improve processing
  • Managed, cataloged, and added taxonomy to digital assets

Senior Content Developer
2019 — 2023

  • Collaborated with subject matter experts (SME), senior leaders, trainers, and associates
  • Preformed quarterly content audits, data collection, analyzation, and impact
  • Wrote and managed content for front end users using Ixiasoft CCMS and MS SharePoint
  • Managed migration of content to a new CCMS
  • Designed and executed best practices for style and knowledge management (KM)
  • Partnered with other business units and the enterprise KM team on business planning, strategy, and best practices
  • Worked with the learning team on managing content via user input and testing
  • Optimized content for findability, currency, and clarity across multiple platforms
  • Train team in content authoring and tool usage

President of the Innovation Pillar (2020 – 2022)
Board member Generations BRG (2021 – 2023)

Web & Systems Librarian
2011 — 2014

  • Provided library, subject focused, and technical instruction to patrons and staff using digital and physical technologies
  • Implemented outreach programs for staff, students, and the community
  • Managed daily operation of the library’s automation systems which included performing backups, upgrades, maintenance, catalog enhancements, statistics, and additional digital library services as needed
  • Developed and maintained social media policies, web development, brand site, and consistency and editorial control for the library’s digital properties
  • Provided outreach and community engagement for the GRCC and surrounding communities, and additionally using social media, the web, campus communications, and traditional marketing to disseminate information

Digital Librarian
2009 — 2012

  • Wrote and edited clear and concise content using minimalist approach for the appropriate audience
  • Created and implemented best practices for archival digitization projects
  • Installed, configured, and administered AMP’s WordPress website
  • Utilized website optimization, SEO awareness, and analytics
  • Designed and execute planning strategy and workflow for posting and updating content to AMP’s digital properties

Reference Librarian
2009 — 2010

  • Assisted patrons in person, online, and on the telephone with questions ranging from ready reference to extended research support
  • Demonstrated ability to utilize search strategies with online catalogs and databases
  • Provided library instruction to patrons on the use of the graduate and undergraduate libraries, online catalogs, and databases as well as technical instruction
  • Edited and updated the Graduate Student Assistant manual for the 2010-2011 academic year

Certifications

  • Society of Technical Communication Tech Comm Boot Camp
  • UC Davis Search Engine Optimization (SEO) Specialization (in progress at Coursera)

Education

Wayne State University
Master of Library and Information Science
Graduate Certificate in Archival Administration

Central  Michigan University
Master of Arts in Humanities

Aquinas College
Bachelor of Arts in English and Art History

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